Shipping Policy
Our main priority is getting your order to you as quickly and safely as possible.
The shipping costs are £9,99. All goods are dispatched with UPS. Providing a mail adress when ordering will ensure you receive an email with a track and trace number.
Postal Charges for the Rest of Europe and Rest of World will be quoted when paying for your order. These items will be sent by the most appropriate courier using a 'Track and Trace' service. Please email us at info@gerbing.eu if your country is not showing and we will provide you with a shipping quote.
You will be notified by email when your items are dispatched.
Most deliveries will usually require a signature. Please bear this in mind when supplying your delivery address. For example - it may be better to give your work address. In the event that a package doesn't arrive please notify our customer services department on 0345 222 0191 . We won't consider it lost for 28 days. At our discretion we would normally send a replacement after 14 days.
You will be notified by email of the parcel number and full tracking details when your items are dispatched.
RETURNS
We want you to be happy with your purchase from Gerbing Heated Clothing B.V. The Netherlands however there may be certain instances products may need to be returned.
IF YOU CHANGE YOUR MIND
If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be 'as new' when returned to us. We will issue an exchange or refund to you via your original payment method.
TRANSIT
If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refunded issued via your original payment method.
FAULTY ON ARRIVAL
If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
ITEMS FAULTY IN WARRANTY PERIOD
If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.
NOTES
- Customer services can be contacted on 0345 222 0191
- Returns take approximately five business days to process upon receipt of the item.
- We cannot be held responsible for the loss or damage of items during their return. We recommend that all goods are returned via registered post.
- Buyer is responsible for any shipping charges when returning the item.
RETURN ADDRESS
THE VISOR SHOP
51 CROSSAN ROAD,
MAYOBRIDGE,
NEWRY,
CO.DOWN
BT34 2HY