**IMPORTANT INFORMATION RE COVID-19**(updated 04/11/2020)
WE ARE CONTINUING TO ACCEPT ITEMS OF CLOTHING IN FOR INSPECTION. HOWEVER, IN LINE WITH THE SCIENTIFIC EVIDENCE OFFERED, EVERY PARCEL WILL BE LEFT IN OUR WAREHOUSE FOR 3 DAYS BEFORE OPENING. THIS IS TO MINIMISE THE RISK OF ANY CONTACT VIRAL SPREAD TO OUR STAFF FROM ITEMS OF CLOTHING. THE LATEST LOCKDOWN RESTRICTIONS MEAN THAT WE ARE WORKING SPLIT SHIFTS, AND THEREFORE WARRANTY INSPECTIONS MAY TAKE A LITTLE LONGER THAN USUAL. WE WILL DO OUR ABSOLUTE BEST TO DEAL WITH YOUR CLAIM AS QUICKLY AS POSSIBLE, BUT PLEASE ALLOW AT LEAST 10 WORKING DAYS BEFORE CONTACTING US IF YOU HAVE NOT RECEIVED CORRESPONDENCE FROM OUR WARRANTY DEPARTMENT.
PLEASE ENSURE THAT EVERY ITEM IS ACCOMPANIED BY A WARRANTY FORM AND THAT YOU HAVE READ, UNDERSTOOD AND SIGNED THE TERMS AND CONDITIONS. FAILURE TO DO SO WILL RESULT IN YOUR ITEM BEING RETURNED WITHOUT INSPECTION.
All products purchased from Gerbing's heated Clothing Ltd are covered under the following terms:
- Internal Heating Wire - Lifetime
- Manufacturing faults - 1 Year
- Temperature controllers, Connector Plugs and Accessories - 3 Years
- Batteries and Chargers - 90 Days
- Accidental damage - Not Covered
- Fair Wear & Tear - Not Covered
Note: Our Warranty Terms apply only to the original purchaser. It is compulsory that a copy of the original receipt OR proof of purchase accompanies any warranty return. Failure to provide this will void the warranty and may result in the garment being returned without inspection. Whilst we endeavour to turn around all warranty returns within one week, during busy periods please allow 2-3 weeks for repair or replacement. In circumstances where an item has been discontinued or is out of stock, Gerbing Heated Clothing reserve the right to supply an alternative replacement.
LIFETIME warranty on the heating elements!
Some people who are new to our heated clothing naturally worry about how well the heating elements will wear over time. No matter how often you crumple your heated clothing to fit in a stuff sack, no matter how many years you own your heated clothing, we are confident that our heating system will continue to function flawlessly.
How confident? The answer is a lifetime.
When you purchase a Gerbing's heated garment within Europe, the electrical components of the garment are warranted to be free from factory defects in materials and workmanship for the lifetime of the garment.
Over decades of experience in manufacturing electrically heated clothing gives us an understanding of what you need and how best to provide for your needs.
General One-Year Warranty
All other [non-electrical] components of the garment are warranted to be free from factory defects in materials and workmanship for a period of one (1) year from the date of the initial purchase.
3-year Warranty on Temp Controllers, accessories & connector plugs
Gerbing's Temp Controllers and electrical components, accessories and the connector plugs on each garment, are warrantied against factory defect for three years from the date of the initial purchase. Any alteration of the product voids the warranty.
90 Day Warranty on Rechargeable Batteries & Chargers
Gerbing's rechargeable Lithium/NIMH battery packs and chargers are warranted from factory defect for 90 days from the initial purchase. Any alteration of the product voids the warranty. Special care should be taken to prolong the life of your battery.
It is important that you charge your battery regularly and that you maintain at least 25% of your battery power when not in use or left idle. Batteries must only be used with products with an amp rating less than the maximum capacity output rating for the battery.
Gerbing will repair or replace any battery or charger found under normal use to be defective during the warranty period. Our warranty does not cover damage caused by misuse, accident, abuse or improper care.
Directions for returning items under warranty
Before sending in a product, make sure that it falls under warranty terms above. Any clothing product sent back for repairs must be WASHED or it may be returned at customer's expense. Download the claim form at the bottom of this page and complete in full. Customers are responsible for the cost of postage. We recommend all items are sent by registered post. We cannot be held responsible for items lost in transit to us.
If you find that one of your gloves is not working, try switching it over to the opposite connector. If it starts to work then the fault is most likely to be with the Controller/Long Y-Lead and not the glove. Another way of testing the gloves, or indeed any of our products, is to connect the item directly into the battery harness. Again, if the glove (or other item) starts to heat, then the fault may lie with the controller. If you connect your gloves directly through your heated jacket, you can run through the same procedures as above.
We occasionally receive gloves in that are many years old with the complaint that the heating elements are getting too warm across the knuckles. This is nearly always due to the fact the over the years the padding between the heating elements and the outer glove has naturally become thinner through use, thus bringing the heating elements into closer contact with the skin. This is classed as fair wear and tear and is not covered by warranty. This situation can usually be rectified by wearing silk liners underneath the gloves.
If, after having run through these simple procedures your item still has a fault, please download a warranty form and follow the procedures written on it.